📦 How Our Order Process Works

We process orders every weekday (Monday-Friday), excluding weekends and holidays.

If your order falls on a holiday or weekend, it will be handled the next business day.

✅ Here’s how it works:

  • Order placed: Your order goes into “on hold” status.
  • Payment confirmed: Between 9 am to 4:30 pm EST, we’ll move your order to “processing” once payment is confirmed.
  • Order prepared: Our packers assemble your order. Payments before 4:30 pm EST are shipped the same day, and you’ll get a tracking number by 5:30 pm EST. Payments after 4:30 pm EST are processed the next business day.

📦 Shipping Information

Please make sure your shipping information is complete and accurate, exactly as it appears on your incoming mail.

All orders over $100 are eligible for FREE SHIPPING.

đźšš Tracking Number Updates

Your tracking number will be updated by 5:30 pm EST every weekday after payment processing. You’ll receive it via email.

⏳ Why Your Order Might Be on Hold

Don’t worry if your order says “on hold.” It’s simply waiting for payment confirmation or processing the next business day.

  • Time of Order: Your order’s status depends on when you placed it in EST (Eastern Standard Time).
  • Current Time: Compare the current time to when you placed your order. If it’s after our 4:30 pm EST cutoff, it’ll be processed the next day.

đź’ˇ No Need to Confirm Your Payment

Please send your payment within 24 hours to secure your order. If payment is not received within this timeframe, your order will be automatically canceled

⏰ Payment Tip

To avoid delays, send your payment well before 4:30 pm EST. Payments sent too close to the cutoff might cause a delay in shipping until the next business day.

📧 Important Note on Delivery Instructions

The postal service will not see any special delivery instructions like “Place at back door” or “Knock on the front door.” If you need special delivery arrangements, please email us in advance. We’ll help you format the information so the postal service handles it correctly. It’s best to use a straightforward address, like a P.O. box or the exact front door of your residence.

⚠️ Important Notes

  • Enable pop-ups on our site or disable pop-up blockers to avoid issues.
  • No automatic tracking – always upload your screenshot.
  • Need help? Contact us at info@greencanpro.com before sending payment.